Authors:
Jean Scholtz, Oriana Love, William Pike, Joseph Bruce, Dee Kim, Arthur McBain
By now almost everyone is familiar with the use of user-centered design (UCD) techniques to develop software products, but less common is the idea of using UCD techniques to shape and guide the directions of an academic research project. The SuperIdentity (SID) project is aimed at helping workers engaged in identification tasks. Research of this type rarely includes UCD work, as no specific end product is anticipated and, therefore, no user interaction. However, SID researchers decided that an understanding of potential end users would be beneficial in focusing their research efforts. They agreed that an early activity should be…
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