The Challenge of New Technology Design There have been many discussions at conferences and in journals on the merits of various user-centered design (UCD) methodologies to address different types of design problems and how they fit into the design life- cycle. Generally, user-centered design professionals have promoted ethnographic work before the beginning of the design process, and iterative usability testing in the lab as the design progresses. Arguments for these UCD methods are well known to this community, and there is no question their adoption is a tremendous step forward over traditional software development approaches. However, we should guard…
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