The 21st-century citizen will see a proliferation of new electronic technologies: devices with heterogeneous interfaces and advanced services available at home, in the car, in the school, in public spaces. This connected world poses many challenges, opportunities, and risks, the greatest being that its full benefits will not reach most of the intended users. As computers and networks are increasingly integrated with everyday environments, this "ambient intelligence" creates new synergies and dependencies between individual users and a multitude of services and applications, which should become accessible through easy-to-use, almost instinctive, human interfaces. This is a new complex and interdependent…
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