While it has been difficult to start, staff, and operate a UCD team in India, I wouldn't attribute any of the difficulties to culture. Maybe I've been lucky, but I have not seen any dramatic levels of cultural differences. Most of the difficulties are common to UCD groups in general, or consist of just plain management issues. There are the logistic problems, dealing with time differences, but we've built some infrastructures and procedures to ameliorate those to some degree. CA is a global company with development groups all over the world, so we're used to distributed organizational issues. With…
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