As the robotics field grows and becomes competitive, robotics companies are beginning to inject user-centered design methods into their processes. Applying HRI methods to industrial and commercial products introduces new challenges and a focus on cheap, proven methods. The specialty of human-robot interaction (HRI) is a growing group of roboticists, social scientists, and designers, but the field of industrial practitioners is still small. Robotics has yet to reach the transition point that Don Norman talks about in The Invisible Computer, where the level of performance exceeds users' needs . For that reason, the robotics industry to this point has…
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