Richard Anderson, Jon Kolko
As the articles in interactions continue to focus on experiences, people, and technology, we are beginning to find these three core concepts appearing in unexpected places and with increased resonance. While the world copes with unprecedented changes and challenges, it's easy to slip into a sense of fear and distrust. We all look to traditional sources of leadership and energy, such as government, faith, and self, yet we encounter new and difficult changes that make us uneasy. The idea of trust is central both to social technologies and to experiences that require or encourage collaboration. And while trust is…
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