Barton Friedland, Yutaka Yamauchi
Over the years we have been involved in practices of applying methods and insights of human-computer interaction (HCI) for client engagements. Specifically, we emphasize a human-centered approach employing ethnography and participatory design that we collectively refer to as human-centered design practices. Yet we have become increasingly aware of a gap between what we do in our practice and what HCI offers us by inherently delimiting outcomes to technological solutions. Unlike research projects in HCI, where researchers have the luxury of exploring technologies they like, practitioners hired by clients need to focus on providing value to the clients regardless of…
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