The job of a user-research professional is undoubtedly a hard one. Understanding problems, getting the right sample of people in our labs, extracting insights from data, and evangelizing the user's needs can make for challenging work. At the same time, rewards abound in this profession: the joy of diving into a new topic, engrossing conversations with some of the hundreds of people who pass through my lab, and of course the aha momentsthose glimmers of awesomeness alone more than make up for any difficulties. But every now and then I wish it were all a little...easier. In the heat…
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