Authors:
Özge Subasi, Lone Malmborg, Geraldine Fitzpatrick, Britt Östlund
The tax office announces a new online tax-reporting system that integrates various accounts. They argue it saves time and money for everyone. However, the new service replaces a whole set of everyday practices and does not necessarily make it easier for everyone, especially not Emma. Emma, a retired florist, has always done the annual tax report manually. She would gather the tax forms, yearly income statements, receipts, and bank and mortgage statements. It used to take her only a Sunday afternoon to complete the forms using a pen and a calculator. She never received any complaints. Since the new…
You must be a member of SIGCHI, a subscriber to ACM's Digital Library, or an interactions subscriber to read the full text of this article.
GET ACCESS
Join ACM SIGCHIIn addition to all of the professional benefits of being a SIGCHI member, members get full access to interactions online content and receive the print version of the magazine bimonthly.
Subscribe to the ACM Digital Library
Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)
Subscribe to interactions
Get full access to interactions online content and receive the print version of the magazine bimonthly.