Authors:
David Novick
Or maybe you've developed a kiosk interface for the general public, perhaps to charge fees at a parking garage. The kiosk has step-by-step instructions for use stenciled on its front. Of course, even if things go terribly in following the instructions, no one will get hurt. But the garage owners could lose customers if they keep getting frustrated or lose money, and if people tend to get confused while using the system, an increasingly long line of waiting patrons may show their impatience. The step-by-step instructions constitute an operating procedure, and you hope you've got a good one. So…
You must be a member of SIGCHI, a subscriber to ACM's Digital Library, or an interactions subscriber to read the full text of this article.
GET ACCESS
Join ACM SIGCHIIn addition to all of the professional benefits of being a SIGCHI member, members get full access to interactions online content and receive the print version of the magazine bimonthly.
Subscribe to the ACM Digital Library
Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)
Subscribe to interactions
Get full access to interactions online content and receive the print version of the magazine bimonthly.
Post Comment
No Comments Found