ACM Interactions

Authors:
John Ferrara

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Practitioners of user experience design have responsibility for the usability of digital products. We serve as user advocates, championing such goals as comprehensibility, task efficiency, and users' physical comfort. This responsibility isn't just a matter of conscientiously following professional best practices for their own sake. Both our products' users and our employers will ultimately hold us accountable for the usability of the digital products that we design. Our credibility and livelihood, in fact, depend on each product's ease of use once developed. Consequently, user experience (UX) professionals need to be able to exercise control over many factors impacting usability,…

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