Authors:
Dr. Usability
Dear Dr. Usability, How can we design an application that works for everyone? People are so different; I'm grappling with the issue of how to design for the perfect user experience. My product manager has asked me to create the iPod version of checkbook-balancing software—software so sexy it will make everyone race to balance their checkbooks. I have conducted the user research, and it's just mind-numbing. No one agrees on anything; they can't even agree on what background colors they use, let alone how they balance their checkbooks! Right now I'm looking at a combined task analysis, and it…
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