Authors:
Anna Wichansky
In the late 1990s, I had the good fortune to be part of a significant joint effort between industry and government to create standards for usability testing. This was called the Industry Usability Reporting (IUsR) Project, and it was run by the National Institutes for Standards and Technology (NIST). My interest in the project stemmed from a request from Boeing, a major enterprise-software customer of Oracle. Boeing had productivity goals in place for use of software; it wanted users to be able to come up to speed on commercial off-the-shelf software quickly, without excessive learning curves or help-desk support.…
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