I listened to a talk by the head of a prominent design school recently. He explained that the school's philosophy is to train students to analyze the needs of their users in order to design reasonable products. Ethnographies, focus groups, cognitive modeling: Interaction design, at least, has become a process dedicated to catering to the user. It seems as though most designers and educators agree that user-centered design is simply the right way to do things, and a recent study confirms its pervasiveness . It's almost a religion in our design schools, but it is in fact an incomplete…
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