Authors:
Pedro Campos, Miguel Campos, Joaquim Jorge
The experience is common: You and your interaction design teammates have collaboratively conceived, designed, and installed a fancy multimedia installation, following every important user-centered design principle, actively involving all stakeholders in the design process, validating every requirement and concern, and finally installing the myriad of equipments needed. And you did all this well before reaching the previously defined deadline. Then, when everybody's smiling and admiring the work piece, comes in the dreadful client, who starts smoothly and coldly stating the installation doesn't fulfill the established goals, proposing scary changes that you and your teammates regard as complete nonsense, or…
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