Sheena Erete, Aarti Israni, Tawanna Dillahunt
We need to acknowledge, respect, and identify the ways in which participants [from underserved communities] can disrupt research. —workshop participant, "Reflection on Design Methods for Underserved Communities," CSCW 2017 Insights Recent HCI studies have emerged to account for the experiences and needs of underserved populations [1,2,3,4]. Focusing on members of these groups has led to the use of participatory design methods, which engage users as equal partners in the design process. However, we find that traditional research design methods (e.g., interviews, surveys), and even those participatory in nature, at times do not match the needs of our participants,…
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