Authors:
Elizabeth Rosenzweig, Joel Ziff
User-centered design and usability have gained precious ground in getting recognition of users' needs in the development process. More companies than ever before have usability labs. More universities include human factors, engineering psychology, and usability in their curriculums. We've identified and overcome many of the hard obstacles: We've learned how to document return on investment and sell usability, and we've learned how to modify development methodology to incorporate user-centered methods. However, we still face many "soft" but equally difficult obstacles as we work to make user-centered design (UCD) standard practice: impasses in our working relationships with colleagues from other…
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