Authors:
Pamela Ravasio, Sissel Schär, Helmut Krueger
The Desktop Metaphor: After 40 years of usage, what problems persist in its everyday usage? Today, working with the desktop metaphor requires memorizing conventions and procedures rather than interacting intuitively and in a straightforward manner. However, detailed information as to users' common practices, their specific problems, how they cope with problems, and how they try to avoid them, are still unknown. This is why in a series of 16 guidlined, semi-structured interviews, we aimed at gaining in-depth knowledge on the problems users encounter while completing their daily work duties, but also how they handle, organize andimportantlyretrieve their information. One…
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