A $46 million computer system installed at the US General Services Administration (GSA) regional offices in Denver and Philadelphia in 2004 slowed business operations to a trickle . The new system, designed to improve financial management, did not work out as planned. The Federal Times quoted one Federal Technology Service (FTS) procurement worker as saying, "People are so upset that they can't figure out how to do their jobs on the new system that someone bursts into tears almost hourly." FTS commissioner Sandra Bates was aware of the frustration: "I know it is very, very difficult to learn the…
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