Authors:
Niamh McNamara, Jurek Kirakowski
Evaluation is a mainstream activity in HCI. For many years we saw the emergence of a plethora of techniques to measure user-orientated quality assessment of technology: usability, satisfaction, efficiency, effectiveness, learnability, usefulness, and so on. In recent times, however, the discussion seems to have moved on. Issues surrounding the wider relationship between people and technology or the user experience are popular. And we've seen a number of new concepts emerging, such as engagement, pleasure, presence, and fun, to name a few. Their proponents suggest that these concepts represent important aspects of usage that are omitted by traditional approaches to…
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