Jonathan Arnowitz, Elizabeth Dykstra-Erickson
Welcome to Waits and Measures, in which guest editor Jeff Sauro plumbs the depths of the mysteries of usability ROI, interpreting usability data, and guidelines for measuring usability. We think these articles will make an excellent desk reference; they are as elegant and concise an explanation of this art as one can find today. For an interesting slant on usability topics, see Jan Chipchase's Under Development article, edited by Gary Marsden. How does one manage contacts on a cell phone if one can neither read nor write letters or numbers? This should make us all take note of the…
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