Jonathan Arnowitz, Elizabeth Dykstra-Erickson
The Way I See It The fun of a good, provocative, declarative statement is the hidden assumption that underlies that statement. In Don Norman's recent article, "Why Doing User Observations First is Wrong," (<interactions> XIII.4, July-August 2006) he appears to make the assumption that we in HCI do studies as a step in a process (or outside the process but thus as part of an overall process structure). I would argue that our studies should be as a result of a question. (Sure, questions will be arising along any product path.) It's the question that determines whether or not…
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