ACM Interactions

Authors:
Nithya Sambasivan, Nimmi Rangaswamy, Kentaro Toyama, Bonnie Nardi

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HCI for Development (HCI4D) lies at the intersection of information communication technologies for development (ICT4D) and human-computer interaction (HCI). The mainstream HCI community creates user experiences for the developed-world consumer, while ICT4D is concerned about creating relevant technologies for developing nations. The fusion—HCI4D—evolved and realigned goals to design user experiences for a new audience, namely populations living in a context of low rates of telecom diffusion and digital literacy. The foundation of good interaction design is understanding the user [1]. While usable interfaces are critical for good user experience, contextual factors such as institutional arrangements, literacy levels, and social,…

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