Authors:
Randolph Bias, Philip Kortum, Jeff Sauro, Doug Gillan
Here are two scenarios with which all usability professionals, be they in-house staff or external consultants, will be familiar: Scenario A Development VP: "Usability support? We don't have the time or the money for that on this release." Usability professional: "Thank you for your time and consideration." Scenario B Development VP: "Usability support? Of course. We wouldn't think of shipping or cutting live without it." Usability professional: "All right. We'll get started right away." But here's a third scenario that may not be quite as familiar: Scenario C Development VP: "Usability support? Of course. But tell me, why did…
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