October 1-4, 2001
At User Interface 6 East, you'll get four days brimming with design and usability insights from the field's greatest experts; two days of in-depth full-day tutorials; one day of dynamic short presentations; and one day packed with User Interface Engineering's latest research findings.
Driving Real Innovation With Customer Data
Karen Holtzblatt, InContext Enterprises
This practical, full-day seminar shows you how to approach old problems with a fresh perspective that will enable you to discover truly new approaches that enable you to re-create and recapture your market. If you learn how to manage for innovation, you can predict where new technology should take your customers and your business. You will learn:
- The four layers of product invention: technology, user interface, system structure, and work redesigning. Market reception depends on the level at which you innovate. Which layer gives you the most power? Can you take advantage of each layer?
- How to find the single most important thing to design for your customer. Get beyond a focus on individuals and technology.
- How to deliberately create a new perspective, relying on metaphor and analogy for ideas.
- That letting go of old software genres can allow you to create new ones. Learn about the user interface habits that we invent, overuse, and can go beyond.
- That creative roles drive invention. Learn about the cloud, the brick, and the driver.
- That process supports invention. Learn processes to take customer data and get the work done.
Advanced Usability Testing Methodology
Rolf Molich, Dialog Design
This seminar gives rare insights into the practical doings of usability professionals, normally shrouded behind walls of confidentiality. This seminar is based on the practical accumulated experienceboth good and badof the 13 professional usability labs who participated in the CUE-1 and CUE-2 projects, conducting controlled usability tests in realistic, industrial settings. You will learn:
- What constitutes quality in usability testing.
- Options available in planning a usability test, and how these choices may affect the outcome.
- What makes a good usability test scenario, and how test scenarios impact the quality of a usability study.
- What a usability problem is, and how usability problems are identified.
- How many test participants are required to find, for example, 85 percent of the usability problems in a product.
Insight from these professional lab studies will enable you to assess and improve your abilities in usability test planning, scenario design, usability reporting and usability problem communication.
Usability of Web Sites on Wireless Devices
Mark Pearrow, iPhrase Technologies
This seminar will begin by taking a systematic look at usability barriers imposed by several classes of portable computing devices. It will also cover the variety of devices that are currently available, and analyze their strengths and weaknesses from a usability perspective. Additionally, techniques used by vendors to accelerate and accommodate interaction with portable computing devices will be reviewed.
The seminar will also discuss tools, techniques and tips for empirically measuring the usability of your content in the context of these devices.
Ben Shneiderman and Catherine Plaisant, HCI Laboratory, University of Maryland
This tutorial by two of the field's leading researchers will show examples of commercially successful uses of information visualization technology in today's Web and software interfaces, plus recent research breakthroughs and hints of what's to come.
Information visualization techniques empower users to perceive important patterns in a large amount of data, identify areas that need further scrutiny, and make sophisticated decisions.
Information Visualization Crosses the Chasm
Dr. Ben Shneiderman
Information Visualization offers substantial potential for breakthroughs to higher human performance and creativity. This short talk presents successful commercial products that show this potential with suggestions for novel opportunities and for improved applications. Demonstrations include visual data mining for temporal, tree structured, and multi-dimensional data, with rapid exploration supported by dynamic query sliders.
No Simple Answers: Trade-Offs in User-Centered Design
Anyone who has worked with published design guidelines knows they usually aren't very helpful on truly "wicked" design problems. Guidelines alone can't provide the answers. By their very nature, guidelines often oversimplify the world to highlight a single desirable quality. But the world is full of desirable qualities, the value of which varies with the application domain, usage pattern, and individual user. In contrast, when you recognize a trade-off and understand how it constrains the choices on each design dimension, you can see how different weightings are more or less desirable under different user and task profiles.
Contextual Design: From Customer Data to Implementation
This discussion by industry expert Karen Holtzblatt will satisfy those curious about customer-centered designwhat it is, and how to take advantage of it. Will also cover how to work with your users more effectively to design and iterate your systems; how to develop a feel for the techniques available, and how you might adopt them in your project.
Wireless Web: Breaking the Boundaries for Everyone
This talk will focus on accessibility issues in the context of wireless/handheld computing devices.
You'll get a topical overview of ways to implement accessibility features in your content that will make your content easier to access, without breaking the bank.
Why Software Sucks: And How Good Design Methods Can Fix It
The right kind of design starts with human needs and goals, which drive not only how the product looks and works, but what it does. It's not enough to build a product and apply graphic design or interface design on top of the code. Kim will talk about how the current software development process is broken and how we can fix it by using design in the process. She will also make the case for why we need design and introduce the idea of using goals as a basis for guiding design.
The Seven Deadly Sins of International Design
When U.S.-based sites go global, many aspects of the user experience get broken. This talk focuses on not only the obvious issues, such as address and date formats, but also on cultural issues. The talk is based on a large number of usability tests with users in Denmark, Sweden, Finland, Germany, England and Ireland.
Patterns and Pathways: New Ways of Approaching Site Design
Peter Merholz and Jeffrey Veen
Successful Web sites continually evolve. Redesigning is expensive and time consuming. How can you hope to serve the needs of users effectively? The key is to design sites while anticipating future change, with the goal of achieving maximum responsiveness to customer needs within an efficient development environment. By the end of this discussion, you'll have tools for improving your design processes immediately, as well as food for thought in addressing the increasing complexity of the sites we manage.
Taking Control Back from the Inmates: Using Goal-Directed® Design to Create Cool Stuff
Kim Goodwin, Cooper Interaction Design
This seminar will teach new methods that can help team members create, communicate, and share a clear product vision. Designers will learn techniques for getting to good solutions in a repeatable, efficient way, as well as how to win arguments with programmers. Managers will see how a development process can be driven by something OTHER than technology. Engineers will learn why thinking from the processor's perspective doesn't serve humans very well, and how they can break out of that.
Okay, It's Usable - But, is it Useful? Using the Power of Market Research to Drive the User Experience
Mitch McCasland, Nicole Davis, and Kate Eberhardt, imc2
This full-day seminar consists of lecture/discussion and exercises. Topics covered include:
- How to get into the mind of the user.
- Revelations about users through pre-development research.
- Techniques for gathering insights about users.
- How to determine what is relevant to users and confirm it through usability testing.
- Ways to reinforce relationships through appropriate site features
- How to choose the right online initiatives to support the company's goals.
- How to map the competitive brand experience of your site against others.
From Construct to Structure: Information Architecture from Mental Models
Peter Merholz and Jeffrey Veen, AdaptivePath
In this seminar, you'll learn flexible methods for creating a rigorous and usable information architecture, and how to fit them into your existing schedule and budget. You'll learn how to:
- Understand your users by developing mental models.
- Map mental models to business objectives.
- Derive your content architecture from the mental model.
Common Look & Feel: Cross-Product UI Design for Web Sites and Applications
Kevin Mullet, Propel and Erric Solomon, Synopsys, Inc.
This seminar will illustrate proven techniques that you can use to design and build effective software systems or Web sites with common look and feel, even if they are implemented by several development teams in different locations. You will learn:
- How to recognize an effective software system.
- How to develop systematic conceptual, presentation, and interaction designs.
- How to organize the design and development teams for maximum effectiveness.
- How to achieve look & feel convergence in the real world.
UIE Research Forum: A day of valuable insights for everyone involved in Web site development
In order to give development teams the best usability information available, User Interface Engineering devotes tremendous resources to research. Jared Spool, Founding Principal of User Interface Engineering, will start the day with an opening address. Then the researchers at User Interface Engineering will present six insightful Research Perspectives sessions, showcasing results from our user tests of various types of Web sites, including e-commerce.
For more information about the conference, visit: www.uiconf.com/index.html
2001 IEEE Symposium on Human-Centric Computing Languages and Environments
EG Multimedia Workshop 2001
Manchester, United Kingdom
Mobile HCI '01
3rd Int'l Workshop on Human Computer Interface with Mobile Devices
Symposium on Analysis, Design & Evaluation of Human-Machine Systems
Infotech Oulu International Workshop on Information Retrieval
Programma Simposio Human-Computer Interaction
September 30-October 2
UBICOMP 2001 (formerly Handheld and Ubiquitous Computing-HUC)
Sheraton Colony Square Hotel
Atlanta, GA, USA
September 30-October 3
ACM 2001 Int'l Conference on Supporting Group Work
Boulder, CO, USA
September 30-October 5
ACM Multimedia 2001
Ottawa, Ontario, Canada
User Interface 6 East
Cambridge, MA, USA
Human Interface 2001
5th Int'l Symposium on Wearable Computers
HFES 45th Annual Meeting Human Factors/Ergonomics: It Works!
Minneapolis/St. Paul, MN, USA
Tampa Bay, FL, USA
7th Int'l Conference on Virtual Systems & Multimedia Enhanced Realities Augmented & Unplugged
The World of Wearable Computing
Conference & Exhibition
Madison Square Garden
New York City
Denver, CO, USA
©2001 ACM 1072-5220/01/0900 $5.00
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