It is understandable that there are applications and Web sites with bad user interfaces; they are made by people who don't understand the issues, who haven't enough experience with usability. But I am constantly amazed by serious Web sites that have apparently willfully been made difficult to use. What could the creators of these sites be thinking? Why do they imagine that people want to go to so much trouble using their creations? Let me give you two quick examples. Exhibit A is the Web site that was the source of information about an occasion when museums in the…
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