We can learn a lot from computer games. While most application software can be a source of confusion and frustration for users, people consistently find enjoyment in their games. One way to make everyday software more fun is to incorporate game-like elements, such as action, narrative, and interactive graphics. The problem with this approach is that the individual features that make a game entertaining might not work out of context. For example, a cartoon character stranded in a serious application is not only incongruous, but it could feel condescending to the user. So why not use a complete game…
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