Authors:
Elizabeth Churchill, Jonathan Sykes, Todd Zazelenchuk
We live in a world where design as a discipline is no longer resigned to the back room. Richard Buchanan wrote in 1990, "...in the 20th century, we have seen design grow from a trade activity to a segmented profession to a field for technical research and to what now should be recognized as a new liberal art of technological culture" [1]. Within the CHI community, "user-centered" design has always been our challenge, but in recent years interest has moved from simple usability and efficiency models to a broader notion of usability and usefulness and an acknowledgment of qualitative,…
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