If a government or NGO (a nongovernmental, nonprofit organization) of a developing country decides that information and communications technology (ICT) can be useful for development, the question that arises for practitioners is how to provide a useful sustainable system that is wanted and actually used. Since computers have been regarded as devices that disempower marginalized people, we want to empower disadvantaged people to use and control the technology and avoid creating passive consumers. As academics we want to train ourselves, our students, and our industry to provide ICT in that fashion. I am arguing for a method for investigating…
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