Authors:
Bruce Phillips
As a user-experience professional working within the video-game industry, I often find myself uncertain about what experiences we are trying to provide our users. Similarly, I often find myself unsure of what users are experiencing when they play our games. I have a secret longing for the confidence in purpose that I imagine my colleagues working on productivity applications must feel. Their goals seem communicable and measurablemine don't. The video-game industry does not have a broadly accepted, generally agreed upon framework for describing the experiences our products are intended to create. It is not surprising that this is the…
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