Pity the typical user researcherhand cramped from writing pages of subsequently illegible observation notes, arm sore from trying to hold a camera steady for hours on end, head aching from trying to assimilate so much information. And if all goes well, that was the easy part. Returning to the office, the researcher now faces piles of notes, recordings, transcriptions, and other unstructured information to make sense of, but little time to do so. The data collection itself is the lesser challenge compared with the organization, analysis, and communication of the findings (i.e., the "secondary" research project). Early on in…
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