Donald Norman, Jakob Nielsen
One step forward, two steps back. Once again, the usability crisis is upon us. We suspect most of you thought it was over. After all, HCI certainly understands how to make things usable, so the emphasis has shifted to more engaging topics, such as new applications, new technological developments, and the challenges of social networks and ubiquitous connection and communication. Well, you were wrong. In a recent column for interactions, Norman pointed out that in the rush to develop gestural (or "natural") interfaces, well-tested and understood standards of interaction design were being overthrown, ignored, and violated . Yes, new…
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