Jared Harris, A. Henderson
The world we live in is full of systems: phone systems, legal systems, air traffic control systems, educational systems, banking systems, digital communication systems (such as the Internet), computer operating systems, purchasing systems, HR systems, healthcare systems. Systems are designed and evolved; they are built, maintained, modified, and replaced. Systems are made up of people and things, rules and practices, options and constraints. Systems pattern activity in their domain. They help individual users get their work done more easily. Even better, systems can help users in their interactions with one another. Each system we create embodies a tension: The…
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