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XX.5 September + October 2013
Page: 74
Digital Citation

Making instructions for others


Authors:
Robert Phillips, Dan Lockton, Sharon Baurley, Sarah Silve

Investigating how people understand the systems around them—from technology to democracy to our own bodies—is a common research goal across many disciplines. One of the practical aims is uncovering differences between how people think systems work and how they actually work (particularly where differences can cause problems) and then addressing them, either by trying to change people's understanding or by changing the way people interact with systems so that this better matches people's understanding [1]. Being able to say that you understand a system is essentially saying that you have a model of the system [2]. In HCI and…




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