Authors:
Robert Phillips, Dan Lockton, Sharon Baurley, Sarah Silve
Investigating how people understand the systems around themfrom technology to democracy to our own bodiesis a common research goal across many disciplines. One of the practical aims is uncovering differences between how people think systems work and how they actually work (particularly where differences can cause problems) and then addressing them, either by trying to change people's understanding or by changing the way people interact with systems so that this better matches people's understanding [1]. Being able to say that you understand a system is essentially saying that you have a model of the system [2]. In HCI and…
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