Authors:
Anna Wichansky
The value of credentialing in various occupations is well-known. We would never consider going to a physician who was not licensed. Similarly, we wouldn't want our tax returns filed by an accountant who wasn't certified. In addition, some everyday activities, such as voting, owning a car, or collecting money for charity, require proof of credentials by larger organizations before they can be legally performed. Yet there are fields, including user experience, that do not regulate the credentials of practitioners, even though bad practice could jeopardize human health and safety as well as individual, corporate, or organizational well-being. Bad practice…
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