What activities do UX leaders engage in to ensure they are in the room when important business decisions about product direction and business strategy are made? In preparing to give a presentation on leading UX teams as a core business competency, I asked this fundamental question of seven other UX team leaders. My intentions were to gain a broader perspective and understand whether the patterns that emerged from those discussions squared with my own experiences. I purposely sought out a mix of leaders from both enterprise and consumer software in the hopes of seeing and understanding any differences or…
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