The city of Amsterdam is using artificial intelligence (AI) to help sort through and triage their version of 311 calls. Chicago is using AI to help analyze, decrease, and prevent rat infestations. There is value in applying AI to urban challenges, but that value must come with explicit protections to privacy and citizen safety. AI has known issues with bias—including a widely documented inability to recognize different genders and races, and its use in predictive policing. Thus, when using AI as infrastructure or in technology that interacts with society, safeguards must be put into place to mitigate harm. When,…
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