Alejandra Gonzalez, Jessa Dickinson, Aakriti Chugh, Travis Rejman, Burrell Poe, Sheena Erete
As designers and researchers in HCI, it's our nature to solve problems. We work hard to spot pain points and user frustrations, and we develop the skills to fix deficiencies within our software, our devices, and even within the smallest interactions of our everyday lives. When we broaden our design scope from individuals interacting with technologies to communities interacting with sociotechnical systems and apply the same approach of "uncovering" problems, we tend to take a deficit approach. Using this approach, we seek to uncover "needs," thereby positioning designers as "fixers" rather than facilitators of a collaborative process that centers…
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