Caroline Sinders

Caroline Sinders is a machine learning designer/user researcher, artist, and digital anthropologist examining the intersections of natural language processing, artificial intelligence, abuse, online harassment, and politics in digital conversational spaces. She is the founder of Convocation Design + Research and has worked with organizations such as Amnesty International, Intel, IBM Watson, and the Wikimedia Foundation. [email protected]

The labor behind the tools: Using design thinking methods to examine content moderation software

Posted: Thu, June 24, 2021 - 10:02:38

Content moderation is widely known to be hidden from the public view, often leaving the discourse bereft of operational knowledge about social media platforms. Media and scholarly articles have shed light on the asymmetrical processes of creating content policies for social media and their resulting impact on the rights of marginalized communities. Some of this work, including documentaries, investigative journalism,…

A solution without a problem? Seeking questions to ask and problems to solve within open, civic data

Posted: Mon, June 01, 2020 - 10:16:42

The city of Amsterdam is using artificial intelligence (AI) to help sort through and triage their version of 311 calls. Chicago is using AI to help analyze and decrease rat infestations and to prevent them in the future. There is value in applying AI to urban challenges, but that value must come with explicit protections to privacy and citizen safety.…