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The labor behind the tools: Using design thinking methods to examine content moderation software

Posted: Thu, June 24, 2021 - 10:02:38

Content moderation is widely known to be hidden from the public view, often leaving the discourse bereft of operational knowledge about social media platforms. Media and scholarly articles have shed light on the asymmetrical processes of creating content policies for social media and their resulting impact on the rights of marginalized communities. Some of this work, including documentaries, investigative journalism,…