Sana Ahmad

Sana Ahmad is a doctoral candidate at the Freie Universit├Ąt Berlin writing her thesis on the outsourced practices of content moderation in India. Her project is aimed at understanding the outsourcing relationships between global social media companies and the supplier companies based in India. In doing so, she looks at the content moderation process and the working conditions of Indian content moderators. [email protected]

The labor behind the tools: Using design thinking methods to examine content moderation software

Posted: Thu, June 24, 2021 - 10:02:38

Content moderation is widely known to be hidden from the public view, often leaving the discourse bereft of operational knowledge about social media platforms. Media and scholarly articles have shed light on the asymmetrical processes of creating content policies for social media and their resulting impact on the rights of marginalized communities. Some of this work, including documentaries, investigative journalism,…