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VI.1 Jan./Feb. 1999
Page: 32
Digital Citation

Contextual design


Authors:
Hugh Beyer, Karen Holtzblatt

Contextual Design starts by recognizing that any system embodies a way of working. A system's function and structure force users to accept particular strategies, language, and work flow. Successful systems offer a way of working that customers want to adopt. Contextual Design is a method that helps a cross-functional team come to agreement on what their customers need and how to design a system for them. According to the Contextual Design approach, data gathered from customers is the base criterion for deciding which needs to address, what the system should do, and how it should be structured. The process…




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