Blogs

  • Go West!

    Deborah Tatar Posted: Tue, September 01, 2015 - 4:18:57

    As a professor, I now get to witness young people aspiring to “go West.” They know the familiar trope “Go West, young man,” ascribed to the 19th-century publisher Horace Greeley.…

  • Building troops

    Jonathan Grudin Posted: Wed, August 19, 2015 - 10:44:41

    “Will you miss Khaleesi?” asked Isobel. At that moment, the samango urinated on Eleanor’s shoulder. “Ummm, yes?” Eleanor replied. The primates at the Riverside Wildlife Rehabilitation Centre outside Tzaneen, South…

  • Central control

    Jonathan Grudin Posted: Tue, July 14, 2015 - 11:14:10

    Two impressive New Yorker articles described powerful, laser-focused leaders whose vision affects technology design and use. Xi Jinping consolidated control of the world’s largest country. Jonathan Ive did so at…

  • Critical waves

    Deborah Tatar Posted: Mon, July 13, 2015 - 11:41:13

    I have just been trying to figure out how to explain some of our design ideas inside the various ACM/CHI-ish communities in the upcoming paper-writing season. I have found that…

  • Design by the yard

    Monica Granfield Posted: Tue, June 30, 2015 - 10:34:26

    Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. — Steve Jobs How do you build a common language with which to communicate…

  • Customers vs. users

    Jonathan Grudin Posted: Wed, June 03, 2015 - 10:41:03

    Perspectives on handwriting and digital ink in schools. Going through customers to reach users is a challenge as old as HCI. When computers cost a fortune, acquisition decisions weren’t made…

  • Robots: Can’t live with them, can’t live without them

    Aaron Marcus Posted: Mon, May 04, 2015 - 10:05:20

    Robots, androids/gynoids (female robots), and AI agents are all the rage these days...or all the dread, depending on your views. (In much of the discussion below, I shall refer to…

  • A matter of semantics…

    Richard Anderson Posted: Tue, April 28, 2015 - 12:07:54

    In 2005, I wrote a blog post entitled, “Is ‘user’ the best word?” followed a year later by “Words (and definitions) matter; however…” The debate about the words we use…

  • Digital divides considered harmless

    Jonathan Grudin Posted: Tue, April 21, 2015 - 8:00:16

    The problem with early technology is that you get stuck with all this legacy sh*t. – Director of Technology at a leading private high school The impermanence of elevation differentials…

  • Six lessons for service blueprinting

    Lauren Chapman Ruiz Posted: Mon, April 20, 2015 - 8:38:37

    Learning about customer experience, and how to leverage the service blueprint as a research tool, is essential for researchers and designers, as this will help them stay ahead in this…