Blogs

  • Design by the yard

    Monica Granfield Posted: Tue, June 30, 2015 - 10:34:32

    Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. — Steve Jobs How do you build a common language with which to communicate…

  • Customers vs. users

    Jonathan Grudin Posted: Wed, June 03, 2015 - 10:41:40

    Perspectives on handwriting and digital ink in schools. Going through customers to reach users is a challenge as old as HCI. When computers cost a fortune, acquisition decisions weren’t made…

  • Robots: Can’t live with them, can’t live without them

    Aaron Marcus Posted: Mon, May 04, 2015 - 10:05:19

    Robots, androids/gynoids (female robots), and AI agents are all the rage these days...or all the dread, depending on your views. (In much of the discussion below, I shall refer to…

  • A matter of semantics…

    Richard Anderson Posted: Tue, April 28, 2015 - 12:07:54

    In 2005, I wrote a blog post entitled, “Is ‘user’ the best word?” followed a year later by “Words (and definitions) matter; however…” The debate about the words we use…

  • Digital divides considered harmless

    Jonathan Grudin Posted: Tue, April 21, 2015 - 8:00:16

    The problem with early technology is that you get stuck with all this legacy sh*t. – Director of Technology at a leading private high school The impermanence of elevation differentials…

  • Six lessons for service blueprinting

    Lauren Chapman Ruiz Posted: Mon, April 20, 2015 - 8:38:15

    Learning about customer experience, and how to leverage the service blueprint as a research tool, is essential for researchers and designers, as this will help them stay ahead in this…

  • The Facebook “emotion” study: A design perspective would change the conversation

    Deborah Tatar Posted: Sun, April 19, 2015 - 12:58:05

    Jeff Hancock from Cornell gave the opening plenary at the 2015 CSCW and Social Computing conference in Vancouver last month (3/16/15). Jeff was representing and discussing the now infamous “Facebook…

  • Designing the cognitive future, part VIII: Creativity

    Juan Pablo Hourcade Posted: Wed, April 08, 2015 - 10:44:23

    In the past decade there has been an increasing amount of interest in the HCI community on the topic of creativity. While it is not a process at the same…

  • The future of work

    Jonathan Grudin Posted: Tue, March 24, 2015 - 12:23:12

    Some researchers and pundits predict that automation will bring widespread unemployment. This is unlikely. The shift of some labor to technology has been in progress for decades, but in the…

  • Humanity’s dashboard

    Aaron Marcus Posted: Wed, March 18, 2015 - 11:33:50

    The Doomsday Clock. Source: http://imgkid.com/doomsday-clock.shtml Speaking of the Apple Watch or iWatch, as it is called informally...Time is running out... Many decades ago, people around the world learned of the…