Blogs

  • Service blueprints: Laying the foundation

    Lauren Chapman Ruiz Posted: Thu, August 21, 2014 - 12:41:33

    This article was co-written by Izac Ross, Lauren Chapman Ruiz, and Shahrzad Samadzadeh. Recently, we introduced you to the core concepts of service design, a powerful approach that examines complex…

  • Inside the empathy trap

    Lauren Chapman Ruiz Posted: Mon, August 11, 2014 - 9:43:43

    It’s not uncommon to find yourself closely identifying with the users you are designing for, especially if you work in consumer products. You may even find yourself exposed to the…

  • Diversity and survival

    Jonathan Grudin Posted: Tue, August 05, 2014 - 9:40:35

    In a “buddy movie,” two people confront a problem. One is often calm and analytic, the other impulsive and intuitive. Initially distrustful, they eventually bond and succeed by drawing on…

  • Possibilities, probabilities, and sensibilities

    Uday Gajendar Posted: Thu, July 31, 2014 - 8:27:38

    Design is an iterative activity involving trajectories of exploration and discovery, of the problem space, the target market, and the solutions, towards making good choices. As the primary designer charged…

  • Report from DIS 2014 part 1: Moral status of technological artifacts

    Deborah Tatar Posted: Fri, July 25, 2014 - 8:25:01

    Peter-Paul Verbeek gave the opening keynote speech last month at the DIS (Designing Interactive Systems) conference in Vancouver. His topic was the moral status of technological artifacts. Do they have…

  • Ethical design

    Ashley Karr Posted: Thu, July 24, 2014 - 7:29:26

    Take away: Something as fundamental to the human experience as ethics ought to be a fundamental part of human-centered design. If only it were all so simple! If only there…

  • Service design 101

    Lauren Chapman Ruiz Posted: Mon, July 21, 2014 - 10:04:06

    This article was co-written by Lauren Ruiz and Izac Ross. We all hear the words service design bandied about, but what exactly does it mean? Clients and designers often struggle…

  • Visual design’s trajectory

    Jonathan Grudin Posted: Thu, July 17, 2014 - 1:50:11

    Some graphic artists and designers who spent years on the edges of software development describe with bemusement their decades of waiting for appreciation and adequate computational resources. Eventually, visual design…

  • Excuse me, your company culture is showing

    Monica Granfield Posted: Fri, July 11, 2014 - 7:36:16

    Find the simple story in the product, and present it in an articulate and intelligent, persuasive way. —Bill Bernbach As I read this quote by the all time advertising great,…

  • The challenges of developing usable and useful government ICTs

    Juan Pablo Hourcade Posted: Mon, June 30, 2014 - 1:04:52

    Governments are increasingly providing services and information to the public through information and communication technologies (ICTs). There are many benefits to providing information and services through ICTs. People who are…