Authors:
Raquel Prates, Clarisse de Souza, Simone Barbosa
In parallel with software usability, we can then assess software communicability. Communicability is the property of software that efficiently and effectively conveys to users its underlying design intent and interactive principles. Thus, the goal of the communicability evaluation method is to let designers appreciate how well users are getting the intended messages across the interface and to identify communication breakdowns that may take place during interaction. This method is carried out in three steps that can be performed by different groups of people (users, designers, human–computer interaction [HCI] experts and semiotic engineering experts). It yields distinctive types of representations…
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