Help! User assistance and HCI

XIV.1 January + February 2007
Page: 39
Digital Citation

Arbitration of a help system


Authors:
Garett Dworman

Design can be as much an act of negotiation as it is of creation, and designers can find themselves cast in the role of negotiator or arbitrator among competing interests. Designers of user-assistance systems often face the most difficult negotiations, because user assistance tends to be perceived as a less important module. This secondary status means that proponents of user assistance negotiate from a weak position with respect to other modules' interests. This article presents a case study describing the design of the user assistanceĀ—and that design's negotiationĀ—for an enterprise business's intelligence application. One of my clients is a…




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