Help! User assistance and HCI

XIV.1 January + February 2007
Page: 24
Digital Citation

Assisting e-government users with animated talking faces


Authors:
P. Foglia, F. Giuntoli, C.A. Prete, M. Zanda

E-government (e-gov) is the use of information technologies to deliver government services through Web sites devoted to users interacting with government. E-gov is a growing sector of Web usage, driven by the expectation of improving the delivery of public administration services, easier data integration in information systems, and overall cost reduction [6]. However, citizens use e-gov services reluctantly, partly due to usability problems [1]. To improve the user experience of such sites, we developed a prototype e-gov Web site using an animated face (AF) with text-to-speech (TTS) voice to assist users. We used the AF because faces stimulate human…




You must be a member of SIGCHI, a subscriber to ACMís Digital Library, or an interactions subscriber to read the full text of this article.

LOG IN TO READ THE FULL ARTICLE

Forgot Password?

GET ACCESS

Join ACM SIGCHI

In addition to all of the professional benefits of being a SIGCHI member, members get full access to interactionsí online content and receive the print version of the magazine bimonthly.


Subscribe to the ACM Digital Library

Get access to all interactions content online and the entire archive of ACM publications dating back to 1954. (Please check with your institution to see if it already has a subscription.)


Subscribe to interactions

Get full access to interactionsí online content and receive the print version of the magazine bimonthly.


Post Comment


No Comments Found