Richard Anderson, Jon Kolko
Richard: The increasing importance and acceptance of user participation in multiple ways is stressed within most of this issue. Do you find a similar increase, and acceptance thereof, in designer participation among frog's clients? Are designers increasingly positioned as "catalytic agents for broader impact rather than mere stylists for commodities" (borrowing words from the cover story)? Jon: AbsolutelyÂ—and at the same time, no. Our clients are begging for, and willing to pay for, strategic, organizational change. But that work has to have some "thingness" to itÂ—it must be accompanied by actual design work, embedded in actual products, systems, and…
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