Authors:
Elizabeth Churchill
Mildly irritated. Frustrated. Somewhat annoyed. Profoundly agitated. This was the trajectory of feeling I experienced this afternoon as I ascended and descended a customer-service phone tree in the hopes of reaching a human who could (or would) answer my question. As I reached a flushed state of agitation, I had a meta-moment. I was catapulted out of my immediate experience into a view of myself from a distance: You are seeing red [1]. Your reaction is unreasonable. Stop. Get a grip. Take a deep breath. Hang up the phone. As a result of this incident, in the longstanding tradition…
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