Neha Kumar, Naveena Karusala, Aaditeshwar Seth, Biswajit Patra
As a team of HCI researchers testing the usability of a media-sharing mobile application with rural Indian users, we found our notions of usability to be challenged in unexpected ways. Our experience highlighted the need to bring a deep understanding of sociocultural contexts into conventional usability evaluations. In this article, we touch upon the importance of considering prior technological encounters, the contribution of peers to the process of learning how to use new technologies, and the role of adaptability in the short term. Taken together, these reflections offer us an enhanced understanding of how to conduct usability evaluations with…
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