James Cunningham, Judy Cantor, Susan Pearsall, Kevin Richardson
Philosophy of Design The User Experience Engineering Division of AT&T Labs is a centralized organization that works with all parts of AT&T, and includes most of the usability specialists in the company. Our goal is to provide superior user experiences for AT&T services and systems by making interactions of people and technology simpler, more natural, and less confusing. We have centralized our organization because we find that is the best way to keep a high level of user experience engineering expertise in the company. It provides an opportunity for professional development, and aids in recruiting, in training, and in…
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