Sara Bly, Elizabeth Churchill
Every designer knows the value of studying users to determine requirements for technology development. But how can you incorporate user domain knowledge "after the fact" into early design when a technology prototype already exists? We suggest a four-step matchmaking process to move from a design centered on technology to one centered on users. Our matchmaking process involves four steps: Describing the capabilities of the technology, Mapping those capabilities to associated work activities, Identifying work domains and specific example sites on the basis of the work activities, and Characterizing the work of the example sites to verify whether they match…
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